Frequently Asked Questions
You may return new, unused and unopened items sold and fulfilled by Foodland.com within 30 days of delivery for a full refund. Return shipping costs will only be covered if the return is a result of our error. Items should be returned in their original product packaging or equivalent shipping material as well as packing slip.
All returns must be sent back to our distribution center at the following address:
94-522 Kau St. Unit B
Waipahu, HI 96797
Any item that is not in its original condition, is damaged, soiled, or is missing parts for reasons not due to our error is not covered under our General Returns Policy. We are not responsible for any return costs, product exchange, or reimbursement.
We'll request a refund after we receive and process your return.
Expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
• 5 to 10 business days for us to receive your return from the shipper
• 3 to 5 business days for us to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.
If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.
Gift Cards: Gift Card orders are “Final Sale” and may not be returned at this time.
If you would like to exchange an item for a different one, please contact customer service services [at] foodland [dot] com.
Please note that it takes us 3 to 5 business days to process your order once the returns arrive at our Foodland Warehouse.
Items purchased from Foodland.com cannot be returned to a physical store (such as Foodland, Foodland Farms or Sack N Save locations). Items purchased from Foodland.com must be processed through our Foodland Warehouse return center. The address is:
94-522 Kau St., Unit B
Waipahu, HI 96797
For any questions please contact us at services [at] foodland [dot] com
Currently Foodland.com does not support crediting Gift Returns for purchase made online. Please contact services [at] foodland [dot] com for more information.