Got a question? We're happy to help! Simply scroll down to find answers to common questions about our Maika‘i membership, Foodland app, earning HawaiianMiles, our online shop and coupon policy. If you have additional questions, please visit the Contact Us section of our website and submit your question. We will respond as soon as possible.
Maika‘i Membership Re-Enrollment Frequently Asked Questions
If you don’t re-enroll, you won’t be able to redeem your points for Maika‘i rewards.
Visit maikai.foodland.com. You will need your Maika‘i member number and their phone number to get started. You may find your Maika‘i member number on your reciept or key tag.
In order to enjoy the new benefits, you must re-enroll. If you do not re-enroll, you will continue to save and earn Maika‘i points on your purchases, but you will NOT be able to redeem your points for rewards.
To re-enroll is to simply confirm that the information on your membership is current and accurate.
After you’ve selected 200 HawaiianMiles as your thank you gift and completed the re-enrollment process, you will get a confirmation email. The 200 Miles will be credited to your HawaiianMiles account. Please allow 6-8 weeks for this to happen.
When you re-enroll, you are signing up to receive emails and text messages from Foodland. This is how we send you your $5 thank you gift card, important information and a gift on your birthday. You can easily opt out at any time.
Please re-enroll as soon as possible and by July 31, 2022.
If you have re-enrolled but do not have an email address, please contact the Maika‘i department at (808) 735-7229 and someone will be able to assist you.
After you re-enroll, you will get a confirmation email. Follow the instructions to get a digital offer. Show that offer on your mobile or a printed copy to your Foodland cashier at checkout.
Please contact the Maika‘i department at (808) 735-7229 or click here for additional assistance.
Your Maika‘i member number can be found on your Foodland receipt. Or log in to your account.
You may simply opt out of receive text messages by replying stop or contacting the Maika‘i department. However, you won’t receive special offers like a free gift on your birthday.
You may only use one phone number per Maika‘i membership. If you share a phone with someone else or have no other phone number, you may come up with a unique 10-digit number of your choice. If the phone number you’re entering is your own, please contact the Maika‘i department at (808) 735-7229 or click here for additional assistance.
If you have a mobile number, we encourage you to add it to your membership when you re-enroll. If you only have a landline, you may still use it, but you will not receive text messages from us.
If you don’t have an email address, you can use a placeholder to complete the re-enroll form: FirstInitalLastName@noemailaddress.com. Note: you will not receive monthly Maika‘i statements or other communication from Foodland about your account.
We would like to be provide you with a gift on your birthday to show our appreciation to you for being a loyal Foodland customer!
Please visit the customer service desk when you shop with us and we will be able to assist you. Or please contact the Maika‘i department at (808) 735-7229 or click here and someone will assist you.
If you do not re-enroll, you will NOT be able to redeem your Maika‘i points for rewards. And these rewards include new and additional savings, like free products at only 100 points or 10% off groceries!
Your My Rewards certificates will be accepted until June 30, 2022 so please use them before they expire.
It’s easier than ever to get rewarded! Redeem your Maika‘i points at checkout for rewards at any time.
Our policy for expired My Rewards certificates still applies: We will accept one expired certificate per day as long as the expiration date is within 2 years.
Yes. My Rewards certificates will be accepted until June 30, 2022 so please use them before they expire.
No, My Rewards certificates and digital My Rewards can only be redeemed for 5% off, free or specialty priced product of the week, 200 HawaiianMiles or a $5 Foodland gift card.
If you have digital My Rewards, your digital My Rewards will be converted into Maika‘i points and you’ll receive 250 Maika‘i points for every reward. Be sure to download the newest version of the Foodland app from the App or Google Play store.
Redeeming Maika‘i Points
When shopping at our stores, enter your phone number at checkout. Your cashier will be able to assist you in redeeming your points for Maika‘i rewards. You must be an enrolled Maika‘i member to redeem your points for rewards.
Unfortunately, Maika‘i points are not transferable.
We have a limit of one reward per reward type per transaction. If you save your additional points, you can redeem them for bigger, more valuable rewards like 1,000 HawaiianMiles!
Multiple rewards may be redeemed in the same transaction. However, you are not able to redeem more than one of the same reward type in the one transaction.
Earning and Tracking Maika‘i Points
Maika‘i members earn one Maika‘i point for every dollar spent at our stores on qualifying purchases (excluding liquor, postage stamps, bus passes, gift cards, taxes and bottle fees).
Your Maika‘i point balance is printed on your receipt. You can also text “POINTS” to 62924 or download our Foodland app to check your balance.
Maika‘i points expire on a rolling basis, 1 year or 12 months after they are earned.
Once points expire, they can no longer be redeemed. If you have a special circumstance, please contact the Maika‘i department at (808) 735-7229 or click here.
Yes. Maika‘i points expire one year after they are earned. Be sure to use them for our new Maika‘i rewards!
Maika‘i points are issued in whole numbers so the amount of points earned at the time of purchase will be rounded up or down to the nearest whole number.
You must link your Maika‘i membership to your HawaiianMiles account at foodland.com/earn-hawaiianmiles. You will only have to do this once. After that, you’ll automatically receive any HawaiianMiles you earn at Foodland.
Yes, you must have a HawaiianMiles account to earn HawaiianMiles at Foodland. If you don’t already have one, it’s quick and easy to sign up at HawaiianAirlines.com.
Use your Maika‘i points at checkout for 200 or 1,000 HawaiianMiles. Your Maika‘i and HawaiianMiles accounts must be linked to get your miles.
When you use a reusable bag at Foodland, Foodland Farms or Sack N Save stores on Kauai, Maui or Hawaii Island, you can choose to receive 3 HawaiianMiles for every reusable bag you use.
Please allow up to 6-8 weeks for the miles to appear in your account.
Visit HawaiianAirlines.com or call 1-877-HA-MILES (1-877-426-4537) for more information and to check your HawaiianMiles balance.
Effective May 13, digital My Rewards will automatically convert back into Maika‘i points. Please ensure that you update your app and re-enroll if you would like to begin redeeming your Maika‘i points for Maika‘i rewards.
The Foodland app is free to download in the Apple App Store or in Google Play for Android users.
We are no longer providing in-app My Rewards Monthly Statements.
No, please use your phone number and last name to access the Foodland app and the Foodland website.
Your Maika‘i point balance is updated in the app as soon as you finish checking out.
It’s easy – you can redeem your points at checkout whenever you like. Simply let your cashier know that you would like to redeem points for rewards.
Select the “M” Maika‘i icon on the bottom of your screen. Log in with your phone number and last name. If you have re-enrolled, your Maika‘i membership information will be accessible in the app. If you have not yet re-enrolled, you will be prompted to re-enroll to continue.
General Maika‘i Membership Questions
You will continue to earn 1 Maika‘i point for every $1 you spend on qualifying items. Nothing will change with your point balance when the new Maika‘i launches.
You will be able to experience the new Maika‘i in all stores from May 13. If you’ve re-enrolled early, please continue to shop, as you always have, using your Maika‘i membership for savings and to earn points.
Members have greater flexibility with their Maika‘i points and can get rewarded more quickly with new rewards or can choose to save their points for bigger, more valuable. My Rewards Certificates will no longer be issued and instead, members will be able to redeem their points at checkout whenever they like.
We are making updates to your membership that will make shopping easier for you and much more rewarding!
Foodland Super Market, Ltd., Maika'i Department
3536 Harding Ave.
Honolulu, HI 96816
Phone: (808) 735-7229 or contact us here.
Yes. At the time of checkout, please use the PIN pad to enter your phone number. Or please visit the customer service counter prior to checking out for assistance.
Only Maika‘i members receive special discounts and points. You must be a member to enjoy these benefits.
Look for the line that says "Total Maika‘i Savings Today" at the bottom of your receipt.
We associate your Maika‘i membership with your phone number for your convenience so that you can enter your phone number at checkout, rather than having to carry a membership key tag or wallet card.
We encourage each customer to have their own Maika‘i membership. However, yes, you may share your membership. Only one name can be assigned to that Maika‘i membership. In addition, only one Maika‘i membership and one HawaiianMiles account may be linked to each other.
You may update your membership by:
- Visiting maikai.foodland.com
- Visiting the customer service counter at any of our locations
- Call: (808) 735-7229 or contact us here.
When you make your first purchase at one of our stores and you enter your phone number at checkout, a new account will be created for you.
Visit any Foodland, Sack N Save, Foodland Farms or KAHALA MKT. by Foodland store and join with a cashier at checkout.
Coupon Acceptance Policy
Frequently Asked Questions
Yes, we will follow the limits as stated on each coupon. If no limits are mentioned on the coupon, Foodland will accept up to 4 like coupons for the same product on the same shopping trip per day. We also limit one coupon per item unless the coupon states otherwise.
No, only one coupon per item, unless coupon states otherwise.
No, only one coupon value or discount per item unless the coupon states otherwise.
No, you may use only one coupon. Coupons are only accepted for items that are purchased (not free items).
No, please see "Coupons NOT accepted" above.
Yes, we accept internet printable coupons printed in black and white that are within our coupon guidelines.
If the value of the coupon is greater than the value of the product, we accept the coupon for the value of the product. We do not give cash back.
Yes, you may receive a rain check for the out-of-stock item. We reserve the right to limit rain check quantities based on availability and advertised limits.
Yes, coupons may be combined with Foodland's Maika'i discount and promotions created by Foodland. Coupons may not be combined with any other discounts or promotional offers.
Please speak to the Store Director. Store Directors and cashiers have been trained on our coupon policy and have been instructed to follow the policy at all times. The Store Director can further assist you if you have any questions.